Customer Training Support Coordinator

Primary Function of Position:

Coordinate and provide administrative support on different types of customer training events successfully.

Roles and Responsibilities:

• Establish professional relationships with ISI Training/Sales/Marketing and Finance Team together with external key players, to facilitate event coordination.
• Carefully manage the different resources at the Training Sites and plan accordingly.
• Manage the scheduling of Host Surgeons for certain sessions held at the training centers and at hospitals. Assist them with traveling and lodging requirements when needed.
• Receive Training Sites/Proctor/Host Surgeons invoices: follow up in order to facilitate payment.
• Liaise with Sales and collect payment information when applies, invoice events once completed, liaise with Finance and maintain a record of payments.
• Ensure all events are properly recorded and have received appropriate validation in our database, escalating if necessary non-compliant events.
• Use and maintain existing reports, gather data from multiple systems to provide metrics. Constantly evaluate processes and identify means to improve efficiency while maintaining quality.
• Participate in projects as assigned and general administrative functions.

Required Knowledge, Skills, and Experience:

• Minimum 2 years’ experience in similar functions (event management).
• Experience and ability to work effectively with multi-cultural and cross-functional groups.
• Demonstrated ability to manage priorities.
• Excellent organizational skills. Able to smoothly manage multiple tasks.
• Very good verbal/written communication, teamwork, and interpersonal skills to work across multiple constituents through multiple channels.
• Demonstrated ability to learn new software systems quickly.
• Self-starter with ability to take leadership in unstructured environment with the appropriate level of supervision:
• Fluent at least in English and another European language with preference for German, and/or Spanish.
• Experience in MS Office Suite: Excel, PowerPoint presentations.

Preferred Knowledge, Skills, and Experience:

• Working knowledge of CRM systems: SalesForce.com is a plus.
• Working knowledge of ERP systems: SAP is a plus.
• Excellent knowledge of a third European language is an asset.
• Experience with database applications.
• Experience in biotech or medical device organization preferred.
• Capability to train others on new processes utilizing different media, phone, web-conference, or in person.
• Basic understanding of human anatomy and physiology preferred.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.