Customer Training Manager

VitalSource®, is hiring a Customer Training Manager to contribute to our Customer Operations team located in Raleigh NC, Chicago IL, Franklin TN, or Boston MA (preferred locations). Applicants outside of these preferred locations will be still considered. There is a travel requirement of up to 10-20% for occasional team settings, conferences, etc. 

Are you passionate about creating impactful learning experiences and driving the adoption of digital education solutions? We’re looking for a dynamic Customer Training Manager to design, develop, and deliver scalable training programs that empower our customers, including educational institutions, publishers, and partners.

VitalSource is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

• Develops, manages, and delivers customer training programs to ensure high-value service to new and existing customers. 
• Partners with Sales, Customer Success, Marketing, and other functional subject matter experts to develop training requirements and content.             
• Develops quality and relevant training content to increase customer user adoption and continued customer utilization.
• Utilizes technology and internal resources to create and deliver training with videos, documentation, webinar/virtual training, customer portals, and live training sessions at customer sites.
• Develops and delivers ongoing internal training, including train-the-trainer sessions.
• Recommends and implements targeted learning and organizational development solutions.
• Measures the impact of instructional programs and generates appropriate metrics to demonstrate the effectiveness and return on investment of the program.
• Conducts ongoing review of training content and asset library to keep assets current, relevant, and effective.
• Provides level-one support to Sales and Customer Success, as needed, in answering questions regarding VST training tools and courses.
• Other duties as assigned.

Required Qualifications:

• Experience in Instructional Design: A minimum of 5 years of experience in designing, developing, and delivering instructor-led training programs, specifically in customer training or enablement roles.

Preferred Skills:

• Experience working with Salesforce
• Experience working with Zendesk
• Cross-Functional Collaboration: Proven ability to work effectively across different teams and departments within an organization to achieve shared goals.
• Attention to Detail: Strong attention to detail, ensuring accuracy and quality in all training materials and deliverables.
• Project Management Skills: Demonstrated ability to manage multiple projects simultaneously, with a focus on meeting deadlines and maintaining high standards.
• Video Creation Expertise: Hands-on experience in creating engaging and high-quality video content to support training and enablement efforts.
• Exceptional Presentation Skills: Skilled in delivering presentations that captivate and inform audiences, with the ability to adapt style and content to various audiences.

What We Offer:

• Culture: Collaborative, Inclusive, and Mission-driven. 
• More in your pocket: Competitive base salary and a strong variable component.
• We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance 
• Retirement: 401K match up to 5%.
• We support our families: 12 weeks of paid parental leave.
• Continued education: Use our tuition reimbursement program.
• The Importance of Balance: Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.
• Flexibility: Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home.
• Wellness: Opportunities for fitness challenges and rewards.

Salary Range: $75,000 to $92,000

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally—and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at http://get.vitalsource.com/  and follow us on Twitter, LinkedIn, and Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish