Customer Support Technician (BR)

Who we are

At Indigitall, we have developed a communication automation platform used by many prestigious companies. Currently, we are more than 50 people working on expanding our product portfolio and acquiring new clients. We are in a phase of expansion and growth. Our goal is to become the leader in Europe and LATAM with our Marketing Automation solution.

We are looking for a Support Technician focused on customer support, solving queries, and incident follow-up. Someone eager to grow professionally and add value to our company.

Responsibilities

You will be part of the technical team responsible for the point of contact with our clients, connecting the sales team with different technology areas within the company. One of your responsibilities will be to assist new clients throughout the integration process and help them get the most out of our technology. You will also need to analyze, correct, and report on different issues detected in the production environment.

What we offer

• Own product

• 100% remote work

• Continuous training on multiple technologies and English classes

• Opportunities to attend technology events

Requirements

For this reason, we are looking for you to primarily have these technical skills:

• Experience as a Level 2 Support Technician

• Analysis and resolution of technical incidents in production

• Operations in databases (SQL)

• Familiarity with Linux (terminal)

• Ability to interpret server, application, and web logs

We also highly value the following:

• Experience with user interaction

• Ability to understand code developed by others

• Defining improvements for the platform

Personally, you are our ideal candidate if:

• You are a good collaborator.

• You know how to balance perfection and productivity. Sometimes we need things to be 100% robust, and other times we need to push them quickly into production to test their reception and behavior.

• You have a clear understanding of the important metrics in your field, monitor them in production, and easily detect issues.