Startup Jobs
Post a Job
Cermati.com

Customer Support Team Leader

Jakarta , Indonesia
contractor

AI overview

Lead customer support initiatives and develop a high-performing team to enhance customer satisfaction and service quality.
  • Able to work with the team, motivate and help develop team members
  • Directly responsible for customer support staff development
  • Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
  • Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
  • Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support
  • Candidate must possess at least a Diploma, Bachelor's Degree, any field
  • Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
  • Have knowledge of customer handling & analytical skills
  • Willing to work with Shift Schedule
  • Have good leadership skills & motivation skills
  • Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments
Cermati.com

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

View all jobs
Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Service Q&A's
Report this job
Apply for this job