Customer Support Team Leader

TLDR

Lead and develop a team of customer support agents, ensuring customer satisfaction and timely resolution of issues while fostering a collaborative work environment.

Able to work with the team, motivate and help develop team members
Directly responsible for customer support staff development
Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support

Candidate must possess at least a Diploma, Bachelor's Degree, any field
Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
Have knowledge of customer handling & analytical skills
Willing to work with Shift Schedule
Have good leadership skills & motivation skills
Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments