Play a crucial role in delivering exceptional customer experiences as the first point of contact via phone, chat, and email, while collaborating with a diverse team.
Respond to customer inquiries via phone, chat, and email
Accurately document all customer interactions and case details in the CRM system
Follow communication procedures, guidelines, and policies.
Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
Navigating multiple systems simultaneously
Native knowledge of Bulgarian language (C2) and good command of English language (B1-B2)
Excellent written and verbal communication skills
Strong computer literacy and the ability to navigate multiple systems and platforms with ease
Strong attention to detail and the ability to follow processes and guidelines accurately
Previous experience in a customer support or customer-facing role is an advantage
Willingness to work on shifts 24/7
What We Offer:
Attractive salary and long-term job security with a permanent contract
Work from our Sofia office
21 days of paid annual leave
Additional health and life insurance
Meal and gift vouchers
Transportation allowance
Employee recognition programs
Individual training for professional development
Clear career prospects with internal promotion opportunities
Modern and pleasant work environment with cozy relaxation areas
24/7 shifts available
All your information will be kept confidential according to EEO guidelines.
Perks & BenefitsExtracted with AI
Flexible work hours:
24/7 shifts available
Health Insurance:
Additional health and life insurance
Learning Budget:
Individual training for professional development
Clear career prospects:
Clear career prospects with internal promotion opportunities
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
