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ISTA Personnel Solutions

Customer Support Specialist (Technology) - EST Hours (Remote)

full-time Remote

AI overview

Provide essential technical support and customer service for healthcare technology clients, managing inbound calls and ensuring device functionality.

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing high-quality operational support to U.S.-based businesses. We are not a recruitment agency—we act as a seamless extension of our clients’ teams, delivering reliable, efficient, and people-focused service.

We are currently hiring a Customer Support Specialist (Technology) for one of our U.S.-based clients in the healthcare technology sector. This role is ideal for someone who is tech-savvy, patient, and friendly, with strong communication skills.

You will handle inbound calls from healthcare facilities regarding their devices, provide guidance, and offer basic technical support related to device functionality.

PLEASE NOTE:

  • Working Hours: This role requires you to work EST hours Mon - Fri from 8 am to 5 pm EST (15:00 to 00:00 South African time - subject to change in accordance with daylight savings in the United States).
  • Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
  • Work Environment: This is a fully remote working role.

Key Responsibilities

  • Handle inbound calls from healthcare facilities regarding their devices
  • Provide basic technical guidance and troubleshooting related to device functionality
  • Proactively contact facilities if devices are offline or require attention
  • Follow scripts and SOPs while confidently managing real-time conversations
  • Maintain a professional, patient, and friendly tone at all times
  • Accurately document all interactions using internal systems
  • Escalate complex issues to management when required

Requirements

  • Exceptional written and verbal communication skills in English
  • Tech-savvy, with the ability to quickly learn and navigate new tools
  • Basic computer proficiency, including MS Office and Outlook
  • Previous customer service experience is required
  • Experience in healthcare or technology support is advantageous
  • Professional, patient, and friendly telephone manner
  • Strong attention to detail and ability to follow SOPs

If you are not contacted within 14 working days, please consider your application unsuccessful

 ISTA Personnel Solutions

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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