Customer Support Specialist (Tamil Speaking)

Responsibilities 

• Provide information about products and services

• Troubleshoot issues

• Generate and implement solutions

• Follow up to ensure resolution

• Keep records of customer interactions

• Adhere to Service Level Agreement (SLA) deadlines

• Respond to customer inquiries by email, chat, or phone
• Resolve customer complaints
• Process orders

Skills

• Communication: The ability to listen, question, write, and speak clearly 

• Problem-solving: The ability to analyze issues, generate solutions, and think creatively 

• Empathy: The ability to understand and share customer concerns 

• Adaptability: The ability to adjust communication style to suit different customers 

• Patience: The ability to respond calmly and meet customer expectations 

• Computer literacy: The ability to use computers and technologies efficiently 

Work From office only