Customer Support Specialist

About Us

Qoyod is a fast-growing technology startup that provides seamless cloud based, state of the art accounting solutions that transform traditional business environments into an integrated technology framework that accelerates accounting operations and empowers accountants to be consultants and effective decision makers. Qoyod has been recognized by the Fastest Growing Accounting Solutions Award for 2021 and granted the Best Place to Work for Award for 2022.

Role Description

The Customer Support Specialist handles customer suggestions, manages conversations, and responds to queries via phone, email, or chat. They also handle customer complaints, ensuring effective resolution and customer satisfaction.

Responsibilities

• Responding to customer queries via phone, email or chat.
• Processing activating customer subscriptions. 
• Receiving and logging customer suggestions. 
• Managing conversations with customers. 
• Raise tickets to the concerned department as per caller/customer needs and follow up if needed. 
• Resolve simple technical issues.

• Use all CRM and E-commerce systems and tools to confidently and accurately add notes to requests and cases for all incoming and outgoing contacts.
• Adhering to in-house processes and procedures at all times.

• Ensuring client confidentiality and company policies for data protection and security at all times.
• Delivering an outstanding subscription experience to every customer contact via any offered communication channel (phone, email, online chat).
  

Qualifications

• Bachelor or Diploma degree in accounting, Business, finance or related field.
• Proven experience as a Customer Success Support Specialist, or in a customer interaction, or in a similar role.
• Excellent communication and problem-solving skills.
• Patience when handling tough cases.
• Ability to multi-task, set priorities, and manage time effectively.