Customer Support Specialist

At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer-centric. Everything we do is in service of making our clients’ work easier and helping them deliver better experiences to their clients. We’re also a true team: supportive, scrappy, and always in it together. We believe in showing up for one another, rolling up our sleeves, and celebrating the wins. It’s who we are, and it’s how we help our customers succeed. Neostella is in hyper-growth mode, leveraging cutting-edge technology to solve real challenges for our clients. And we’re looking for driven, people-first professionals to help us scale with purpose and heart. As we continue to expand, we are seeking a Customer Support Specialist to join our team! By joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as a Customer Support Specialist? Check out the details below!

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat in a friendly and professional manner.
• Resolve customer complaints efficiently and effectively while maintaining a positive relationship with clients.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Participate in training and development sessions to improve customer interaction skills.
• Complete individual tasks, as assigned and within determined deadlines.

Jobs You May be Placed In:

• Case Manager: In this role, you will be responsible for managing legal cases , ensuring effective communication and compliance throughout the process.
• Intake Specialist: In this role, you will be responsible for answering inbound calls, emails, and inquiries from potential clients and conduct initial consultations.
• Medical Records Requestor: In this role, you will be responsible for requesting and obtaining medical records via the properly designated records vendor. 
• Data Entry Specialist: In this role, you will be responsible for inputting and updating data in our systems, ensuring accuracy and consistency in our records, and assisting in maintaining confidential information.

Requirements

• 1+ years of experience with data entry or customer service related experience
• Digitization skills
• Attention to detail
• Ability to complete tasks assigned at a quick and accurate pace
• Collaboration and communication of status of tasks
• Microsoft office skills, PDF Adobe
• B2 English level with good oral and written communication skills
• Willing to work in a 100% in-site position