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Neo Group

Customer Support Specialist

Minsk , Belarus
full-time

AI overview

Provide exceptional support by resolving customer inquiries across multiple channels while ensuring high levels of satisfaction and identifying process improvement opportunities.

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a Customer Support Specialist to join our Customer Support Department.

Responsibilities:

  • Respond promptly and accurately to customer inquiries via chat, email, and phone calls.
  • Resolve customer issues and effectively handle disputes to ensure customer satisfaction.
  • Maintain professional and courteous communication with customers in line with our service standards.
  • Keep detailed and accurate records of customer interactions and transactions.
  • Identify opportunities for process improvement and provide feedback to management.

Requirements

  • Conversational English level of B1 (Intermediate) or higher.
  • Previous experience in customer support or a similar role is a plus.
  • Patience, empathy, and a strong customer-oriented mindset, along with solid problem-solving and conflict-resolution skills.
  • Confident computer user.
  • Ability to multitask and work efficiently in a fast-paced environment.

Benefits

  • Enjoy 5 health days to focus on your well-being.
  • Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
  • Get a $30 net per month sports compensation to stay active and healthy.
  • Benefit from top-notch medical insurance for peace of mind.
  • Indulge in a variety of snacks available in the office.
  • Join us for exciting corporate events that foster team spirit and fun!

Perks & Benefits Extracted with AI

  • Free Meals & Snacks: Indulge in a variety of snacks available in the office.
  • Health Insurance: Benefit from top-notch medical insurance for peace of mind.
  • Corporate events: Join us for exciting corporate events that foster team spirit and fun!
  • Paid Time Off: Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
Neo Group

Welcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.

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