Startup Jobs
Post a Job
MotorK

Customer Support Specialist

full-time Hybrid

AI overview

Assist French customers with technical issues across diverse digital products, ensuring timely and accurate support through effective communication and troubleshooting.

Who are we?

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

As a result of this growth, we are looking for a Customer Support Specialist to join our international team based in our Paris office, France.

The role

The Customer Support Specialist role will cover a wide range of support tasks, assisting our French customers with technical issues across different digital products. The Customer Support Specialist will: 

  • Respond to customer requests in a timely and accurate way, via email, and internal tools
  • Identify customer needs, helping them understand and use our products, in accordance with our guidelines
  • Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)
  • Follow up with customers to ensure their technical issues are resolved
  • Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Share feature requests and effective workarounds with team members
  • Gather customer feedback and share it with our Product, Sales and Marketing team
  • Provide first level support and work on troubleshooting issues. 

Requirements

Our ideal Customer Support Specialist will have previous experience supporting a digital product in direct contact with customers. 

As well as: 

  • Native level French and fluency in English
  • Experience in using remote support tools (Zendesk..)
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities and patience when handling tough cases
  • Basic knowledge of SQL and JSON structures (XML/CSV formats)
  • Knowledge of WordPress, MTK e Google Analytics
  • Knowledge of HTML and web standards
  • Ability to liaise with multiple stakeholders, internally and externally
  • Ability to work on more than one product

Work pattern and location

  • Full time, permanent position
  • Monday to Friday 
  • Hybrid working pattern 
  • Office based in Paris

Benefits

  • Meal Vouchers (for each day worked)
  • Bi-monthly appointment for collaboration days, with free breakfast in the office
  • Internal training paths and support with external education
  • Diverse and dynamic environment, with plenty of opportunity to grow and make an impact 
  • 1:1 English classes up to B2 level 

What you can expect from the recruitment process: 

  1. HR interview in English 
  2. Hiring Manager interview in English 
  3. Peer interview/skills assessment in Dutch 
  4. C-level interview 

Perks & Benefits Extracted with AI

  • Education Stipend: Internal training paths and support with external education
  • Free Meals & Snacks: Meal Vouchers (for each day worked)
  • 1:1 English classes: 1:1 English classes up to B2 level
MotorK

Founded in 2010, MotorK is an international company focused on sales and marketing for the car industry and has quickly become one of the most important players in the digital automotive arena. Started in Italy, it has rapidly expanded its business in Spain, France, UK and Germany and is now entering other European and extra-European markets. With a unique mix of digital knowledge, online marketing expertise and strong technological background, MotorK has developed and consolidated a broad offering of products and services for the automotive industry such as DriveK, DealerK and Internet Motors. The company has now more than 200 people in Europe. DriveK is the benchmark in Europe for anyone who is looking for the car that is just right for his needs. The site provides vast amounts of data on over 5,000 car models and equipment, in order to compare, configure and select the right car, putting the user in contact with the dealer who can give the most attractive quote. DealerK is SaaS platform for car dealers: a turnkey solution that guides dealers along the road of digital innovation, a portfolio of products and services designed to deal with all the challenges of a modern dealer. Dealerk is also certified as Google Premium Partner. Internet Motors is an event dedicated to the discovery of the best practices within online marketing of automobile products. Started as a local event, it has become an international venue appealing to the whole automotive sector: suppliers, dealers, car manufacturers, industry players and publishers. In March 2017 the company announced a $10M round of initial funding (Series A) led by two global venture capital firms, the highest raised to date for a technology company originating in Italy. MotorK is already using this funding to bolster its international team and support significant worldwide expansion: so we are looking for brilliant people willing to join our team.We are always looking for brilliant people willing to join our team: Software developers with strong background in online technologies, server side Java (grails is better!) Visual designers, Frontend developers and UX experts System administrators with competencies on linux, mysql, php, java, inclined to a strict interaction with developers team Digital Marketing experts What can you expect from us? A 3000 square meters office with a nice kitchen, a lounge area and a theater Interesting Tech Talks Personal and professional growth Possibility to contribute to open source projects (Our headquarters currently hosts Milan WordPress Meetup) English courses with native speakers A funny and international team Competitive salary

Website LinkedIn
View all jobs
Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Support Specialist Q&A's
Report this job
Apply for this job