Customer Support Specialist (Mid-Level, Full-Time)

About Assistantly

Assistantly places exceptional support talent into fast-moving companies where customer experience is mission-critical. As part of our evergreen Customer Support roster, you’ll be matched with businesses that need dependable, proactive, resourceful specialists who can communicate clearly and solve problems quickly.

You’re supported with coaching, clear expectations, and long-term placement — not short-term tickets.

This isn’t freelance or temporary work. It’s a long-term career pathway designed for impact, stability, and advancement.

About the Role

As a Customer Support Specialist, you’ll be the voice of the brand you’re matched with. You’ll help customers, solve problems, escalate issues when necessary, and maintain high-quality communication at all times.

We look for individuals who are empathetic, proactive, solution-oriented, dependable, critical thinkers, and willing to work hard to create great experiences.

Requirements

Responsibilities

• Respond to customer inquiries via email, chat, or phone
  
• Solve problems quickly using provided SOPs and judgment
  
• Maintain accurate records in the CRM or support tools
  
• Escalate complex cases to internal teams
  
• Support onboarding, troubleshooting, and follow-up processes
  
• Prepare support summaries or reports as needed
  
• Maintain a high standard of written and verbal communication
  
• Look for patterns and suggest improvements to the support process

Non-Negotiables

• 3+ years of customer support or client-facing experience
  
• Excellent English (written + spoken)
  
• Strong emotional intelligence and communication
  
• Dependable, trustworthy, and consistent
  
• Proactive and able to make decisions using good judgment
  
• Fast learner with strong attention to detail
  
• Experience with helpdesk tools, CRMs, or ticketing systems
  
• Calm under pressure and solutions-oriented

Benefits

• Competitive salary
  

• Paid US holidays
  
• Paid wellness days
  
• Health & wellness allowance
  
• Monthly profit sharing
  
• Upskilling in customer experience, communication & AI tools
  
• Long-term placement opportunities
  
• Dedicated Success Manager for coaching and growth