Customer Support Specialist - MedTrainer Querétaro

What you’ll do:
You will handle incoming inquiries from internal and external customers via phone and JIRA ticketing system. You’ll provide basic technical support, resolve issues efficiently, and document all interactions in our CRM. You’ll work closely with our learning and compliance platforms to ensure an exceptional support experience.

Profile requirements:

• 1 - 2 years of Customer service or support experience.
• Advanced English level (spoken and written) is required.
• Ability to handle customer inquiries through various communication channels.
• Experience in troubleshooting technical issues and providing basic technical support.
• Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
• Strong problem-solving skills, excellent communication abilities, and a customer-centric approach.

Work Location

📍 This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance

Essential technologies and/or tools:

• Google Suite
• Microsoft Office
• Jira

Main responsibilities:

• Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls

We Offer

• Major medical expenses insurance
• Savings Plan (Caja de Ahorro)
• English classes 
• Lunch, Breakfast, drinks and snacks 
• Discount coupons in different medical specialties
• The opportunity for some home office based upon performance

If you’re passionate about providing exceptional customer support, solving technical challenges, and being part of a fast-growing company, we want to hear from you!​​​​

Application Requirements

• This is a on-site position in Querétaro, Mexico.
• We are only considering candidates who Are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro.
• Please attach your updated CV in English when applying.