Join a team where your primary responsibility will be to assist customers with setting up and troubleshooting integrations in a complex, collaborative environment.
About Karbon
Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
We’re looking for a detail-oriented and customer-focused Support Specialist to join our team. This role will focus on helping customers set up, troubleshoot, and optimize integrations between our platform and third-party tools as well as learn and provide support to Large Firms and complex requests created by our Tier 1 support team. You’ll be the go-to person for resolving integration issues, working closely with both our customers and internal teams (Product, Engineering, Services and Success) to ensure seamless connectivity and great customer experience.
What You'll Own:
Bonus: Experience supporting integrations in areas such as CRM, accounting, or workflow automation platforms.
Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!
We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.
Generally, if you are a good person, we want to talk to you. 😛
If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at [email protected] for a confidential discussion.
At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!
Free Meals & Snacks
Meal allowance per working day
Home Office Stipend
Work-from-home allowance
Other Benefit
Discretionary bonus program
Paid Time Off
7 Sick leave days per year
Karbon builds a collaborative practice management platform specifically designed for accounting firms, enabling efficient workflows and improved team communication. Our cloud solution caters to accounting professionals across 40 countries, enhancing their ability to deliver high-quality client services, regardless of location.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Support Specialist Q&A's