Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.
We are seeking a motivated and customer-oriented individual to join our team as a German-speaking Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.
Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.
Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.
Ensuring satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.
Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.
Driving improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.
Requirements
✍️ Excellent communication skills, both written and verbal in German and English.
🧘♂️ Patient, empathetic, and customer-focused mindset.
🤝 Strong problem-solving and conflict resolution skills.
⏱️Ability to multitask and work efficiently in a fast-paced environment.
Benefits
🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market
🌍 Experience an international work environment with a passionate, motivated and professional team
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!
Welcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.
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Customer Support Specialist Q&A's