About Us
eCabs Technologies is a leading provider of ride-hailing software powering mobility operators across Europe. Our platform enables city partners to launch, scale, and manage their operations through white-label apps, advanced dispatching, and real-time control systems.
We are expanding our Customer Experience team and looking for a German-Speaking Customer Support Agent to deliver timely, effective, and configuration-level support to our live B2B customers (city partners).
The Role
As a CSA, you will handle support tickets from our city partners, troubleshoot user and configuration issues, and collaborate with internal teams to ensure high-quality service delivery.
This is not a call-centre role — it requires a solid understanding of platform workflows, strong attention to detail, and clear, professional communication with operators who rely on our technology in live environments.
Responsibilities
Respond to partner issues through our support portal
Troubleshoot and resolve configuration-related or operational usage issues
Escalate product bugs appropriately using internal workflows
Assist city partners with feature setup, onboarding and platform navigation
Support internal documentation, FAQs, and best-practice guides
Work closely with Product, Engineering and Operations when deeper analysis is required
Requirements
Professional fluency in German and English (written and spoken)
Previous experience in support, technical operations, or software-based customer roles
Strong communication, structured thinking and problem-solving ability
Ability to learn complex systems and understand how configuration impacts real-world operations
Familiarity with SaaS products, mobility tools or operational platforms is considered an asset
What We Offer
A stable, full-time role within a fast-growing mobility-tech company
Regular office hours — no night or weekend shifts
Career development pathways (Customer Success, Implementation, Product Support)
Competitive salary with performance-linked reviews
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