Customer Support Specialist

• To monitor multiple ticket dashboards;
• To handle end users’ queries on incoming and ensure prompt response;
• To coordinate with other departments, operators, users about any service irregularities or other informational requirements and cooperate with 2nd line Technical Support;
• To sustain discipline in the tickets;
• To verify and ensure the quality of operators’ Live casino service from the end user’s perspective;
• To communicate with operators and handle incoming requests via e-mail and systems trained;
• To perform initial technical game logs investigation basing on the information in Evolution systems;
• To mediate between Technical Department and operators and to keep operators informed about any service irregularities;
• To provide resolutions of the investigated cases to the operators.

• Secondary education;
• For External Candidates 1 year of experience in the Customer Support/Experience field, with a background in customer communication
• For Internal Candidates 6 Months work experience as the Live support specialist; 1 year work experience for Chat Moderators;
• Full Professional Proficiency in English;
• Experience with standard software applications, including MS Office, Windows, etc;
• The ability to accurately fulfil the direct management orders and work tasks;
• The ability to work in a team;
• The ability to work in shifts (including night);
• Detail-oriented;
• Customer-oriented;
• Good communication skills;
• Problem solving skills;

If you are interested, please apply by adding your CV in English until  December 8, 2025

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