About Our Client
- We are partnering with our client, a premium flash sales business operating across Asia, Australia, and the Middle East. The business works directly with luxury brands and official distributors to transform past-season inventory into high-performing, sustainable online and offline sales experiences.
- Sustainability is core to the model, with a strong focus on circular retail and responsible inventory management.
About the Role
- As the Customer Support Specialist, you will deliver a seamless customer experience across online sales and offline events. You will manage high volumes of enquiries while acting as a key link between customers, brand partners, and operational teams.
- This is a hands-on role suited to someone who enjoys problem-solving, ownership, and continuous improvement.
Key Responsibilities
Customer support
- Manage and resolve customer enquiries in line with service level targets
- Troubleshoot order issues using e-commerce platforms such as Shopify
Cross-functional coordination
- Liaise with warehouse and brand partners to resolve customer issuesTranslate operational updates into clear, customer-ready communication
CRM and data
- Maintain accurate customer records to support personalised communication
Brand integrity and improvement
- Monitor and investigate unauthorised resale activity
- Identify recurring customer issues and propose process improvements
- Share customer insights with Product and Marketing teams
Job Details
- Location: Sydney CBD
- Employment type: Permanent, full-time
- Working arrangement: Hybrid of 4 office days per week
- Start date: ASAP
Requirements
Requirements
- 1 to 3 years’ experience in customer support or customer experience, ideally e-commerce
- Experience using ticketing systems and CRM tools
- Strong written and verbal English communication skills
- Exposure to Shopify, BigCommerce, or Magento is an advantage
Benefits
What’s On Offer
- Exposure to both online and offline retail operations
- Clear development pathways within customer experience or operations
- International business exposure
- A role with real impact on customer trust and brand integrity
