Customer Support Specialist
TLDR
Join a high performing team in a fast-growing fintech environment while providing customer support and contributing to shaping future improvements.
Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.
At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it.
We're looking for Customer Support Specialists to joing us. Interested?
Requirements
What You’ll Do
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Work in rotating shifts, including occasional weekends, to support our European customer base
- Represent the voice of the customer internally, helping shape future improvements
What We’re Looking For
- Excellent written and spoken English
- Strong communication skills
- Attention to detail and a problem solving mindset
- Comfortable working in rotational shifts (including some weekends and evenings)
- Curious, motivated, and eager to learn about fintech, payments, and crypto
- Previous experience in customer support is a plus
- Eligibility to work as a Freelancer (12 month services contract)
Benefits
- Above market compensation
- Telework allowance for remote assignments
- All the tech you need (laptop and accessories)
- Opportunity to join the hottest fintech in Europe, growing fast and backed by a world class team
- Real development opportunities: you grow as we grow
Benefits
Home Office Stipend
Telework allowance for remote assignments
Tech provided
All the tech you need (laptop and accessories)
Deblock builds solutions that simplify the transfer of funds between fiat and crypto, capitalizing on the potential of Web3. Targeting the FinTech sector, we also focus on developing innovative tools for financial crime prevention and compliance, addressing the industry's needs for security and regulatory adherence.