Deliver reliable client experience by managing inquiries and providing support across trading platforms while ensuring adherence to internal procedures.
About CXM
Established in 2015, CXM Group is a fast-growing and highly regulated global Fintech company operating as a liquidity provider for both institutional and retail clients, with representative offices worldwide.
Role Overview
The Customer Support Executive is responsible for delivering a reliable client experience across the company’s trading platforms. The role includes supporting account-related matters, resolving technical or transactional issues, and providing clear guidance on products and services.
Key Responsibilities
· Manage and respond to client inquiries via live chat, email, and client portal
· Provide accurate and timely support in line with defined service standards
· Perform KYC procedures and ensure accurate processing of trading account information in the CRM system
· Coordinate with internal departments as required
· Follow up to ensure client issues are fully resolved
· Adhere to internal operating procedures and company policies
Requirements
Requirements
· Proven experience in customer support or client service
· Knowledge or experience in Forex or financial markets is an advantage
· Strong written communication skills in both English and Vietnamese
· Proficiency in Microsoft Office including Word, Excel, and Outlook
· Strong problem-solving skills and attention to detail
· Ability to work under pressure and meet deadlines
· Flexible to work rotating shifts including morning and evening shifts
Benefits
Competitive salary with KPI bonus Night shift allowance (if applicable) Collaborative and supportive working environment
Leaves
Medical
Gym Allowance
Gym Allowance
CXM Direct LLC builds and manages Payments Service Provider infrastructure that bridges the worlds of crypto, foreign exchange, and advanced trading technology. Catering to a global market, this rapidly scaling fintech group operates with a highly regulated framework, providing institutional liquidity and driving innovation in the financial services sector.
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