Customer Support Specialist (B2C Sector)

Customer Support Specialist (B2C Sector)

About Brighty App

At Brighty, we’re redefining personal finance and empowering people to take full control over their money — both traditional and digital. Our app helps users manage, save, and grow their finances securely and intuitively.

The Role

As a Customer Support Specialist (B2C Sector), you’ll be the voice of Brighty — supporting, educating, and inspiring our users to get the most out of their financial journey with us. You’ll assist with onboarding, troubleshooting, and user engagement, ensuring every customer feels valued and supported.

This role is ideal for someone with a strong customer-centric mindset, who enjoys solving problems, learning fast, and wants to grow in the fintech space.

Your Responsibilities Will Include:

• Communicating with users via chat, email, providing fast and high-quality support
  
  
• Guiding customers through Brighty’s products and features, ensuring smooth onboarding and a great experience
  
  
• Troubleshooting technical and transactional issues in collaboration with internal teams
  
  
• Gathering user feedback and sharing insights with product and tech teams
  
  
• Ensuring compliance with internal procedures (KYC/AML where applicable)
  
  
• Maintaining internal documentation and contributing to process improvements
  
  

We’re Looking For Someone With:

• At least 1 year of experience in customer support, customer success, or community management (preferably in fintech, banking, or SaaS)
  
  
• Excellent written and spoken English (other languages are a plus)
  
  
• Strong communication skills, empathy, and problem-solving mindset
  
  
• Attention to detail and ability to multitask in a dynamic environment
  
  
• Interest in fintech, crypto, or digital banking products
  
  

Why Join Us?

At Brighty, customer care is not just about answering questions — it’s about building relationships and trust.

• Freedom to Grow: Shape how we serve our users and scale customer operations
  
  
• Flexible Work: Remote-first culture that fits your lifestyle
  
  
• 30 Vacation Days: Because recharging matters
  
  
• Team Spirit: Friendly, diverse, and pet-loving environment 🐾
  
  
• Growth & Learning: Opportunities to develop professionally in a fast-paced fintech
  
  
• Equity Participation: Be part of our success through the Stock Option Program
  
  

Salary Range: from €1,500 gross/month, depending on experience.