Customer Support Specialist (B2B Sector)

Customer Support Specialist (B2B Sector)

About Brighty App

At Brighty, we’re redefining personal finance and empowering people to take full control over their money — both traditional and digital. Our app helps users manage, save, and grow their finances securely and intuitively.

Your Responsibilities Will Include :

• Communicating with clients via chat, email, and other channels, delivering fast and high-quality support
• Guiding clients through Brighty’s products and features to ensure smooth onboarding and a seamless experience
• Troubleshooting technical and transactional issues in collaboration with internal teams
• Gathering client feedback and sharing insights with product and tech teams
• Ensuring compliance with internal procedures (KYC/AML, where applicable)
• Maintaining internal documentation and contributing to continuous process improvements
  

We are Looking For Someone with:

• At least 1 year of experience in customer support, customer success, or community management
• Experience in B2B support is a strong advantage, preferably within fintech, banking, or SaaS
• Excellent written and spoken English (additional languages are a plus)
• Strong communication skills, empathy, and a solution-oriented mindset
• High attention to detail and the ability to multitask in a dynamic environment
• Interest in fintech, crypto, or digital banking products
  

Why Join Us?

At Brighty, customer care is not just about answering questions — it’s about building relationships and trust.

• Freedom to Grow: Shape how we serve our users and scale customer operations
  
• Flexible Work: Remote-first culture that fits your lifestyle
  
• 30 Vacation Days: Because recharging matters
  
• Team Spirit: Friendly, diverse, and pet-loving environment 🐾
  
• Growth & Learning: Opportunities to develop professionally in a fast-paced fintech
  
• Equity Participation: Be part of our success through the Stock Option Program