We are seeking a highly organized and proactive Customer Support Scheduler to support operations. This role is a key liaison between the Install & Commissioning team, Field Service team, and Customer Support department. The ideal candidate will be responsible for managing our resource calendar, coordinating field service schedules, optimizing technician assignments, and supporting SLA tracking and utilization reporting. This position plays a critical role in ensuring smooth operations, high customer satisfaction, and efficient use of field resources.
Key Responsibilities:
- Maintain and manage the resource calendar for field service and installation teams.
- Collaborate with field leaders to identify personnel availability gaps and forecast resource needs.
- Coordinate and schedule field service activities, ensuring optimal technician assignments based on skills, location, and workload.
- Optimize travel plans and routes for field technicians to maximize efficiency and reduce downtime.
- Track and monitor Service Level Agreement (SLA) performance, ensuring timely response and resolution to customer requests.
- Generate utilization and activity reports to support management decision-making and continuous improvement.
- Act as the point of contact for internal teams regarding schedule adjustments, resource allocation, and field operational support.
- Support communication between the customer support department, installation/commissioning team, and field service technicians.
- Assist in identifying process improvements to enhance field operations, scheduling efficiency, and customer satisfaction.
Compensation range: $80,000.00 - $100,000.00 Annually
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.
- Bachelor’s degree in Business Administration, Logistics, or a related field preferred.
- 2+ years of experience in field service coordination, customer support operations, or scheduling within a technical or industrial environment.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills to coordinate across multiple teams.
- Proficiency in Microsoft Office Suite and scheduling/resource management tools; experience with CRM or ERP systems is a plus.
- Analytical mindset with the ability to generate and interpret reports.
- Understanding of intralogistics automation or industrial automation is highly desirable.
Key Competencies:
- Time management and prioritization
- Collaboration and teamwork
- Problem-solving and decision-making
- Adaptability and proactive mindset
- Customer-focused attitude
BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees.
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Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
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401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
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Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
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Ancillary Insurances: Including vision, accident, and critical illness insurance.
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Generous Paid Time Off: Achieve the optimal work-life balance.
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Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
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Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
