Customer Support & Retention Specialist (Wellness / Supplements) (US/Remote)

Paired is a global staffing and recruiting agency that prides itself on connecting remote work with exceptional talent. We are passionate about facilitating opportunities that allow individuals to thrive, no matter their location.

We are looking for a dedicated Customer Support & Retention Specialist to join our team for a rapidly growing wellness and supplements brand. This role is vital in helping clients achieve their wellness goals while ensuring they have an outstanding experience with our products and services.

Your Responsibilities:

• Provide exceptional customer support via phone, email, and live chat, addressing inquiries related to products, orders, and company policies.
• Engage with customers proactively to enhance their overall experience, ensuring they feel valued and supported.
• Utilize customer feedback to identify trends and areas for improvement, collaborating with the product and marketing teams when necessary.
• Assist in developing retention strategies and campaigns to build long-lasting relationships with customers.
• Handle order issues and troubleshoot product-related concerns, ensuring timely resolutions.
• Maintain accurate customer records and track interactions in our CRM system.
• Meet response time and quality metrics while managing multiple customer interactions efficiently.

Requirements

• 2+ years of customer support or retention experience, preferably in the wellness, health, or supplements industry.
• Strong communication skills, both written and verbal, with an emphasis on empathy and active listening.
• Experience with customer relationship management (CRM) software and other support tools.
• Ability to manage multiple tasks simultaneously and work under pressure.
• Passion for wellness and health-related products is a plus.
• Bonus: Experience with retention strategies, email marketing, or customer loyalty programs.

Benefits

Benefits

• Competitive salary (USD)
• Work From Home
• Flexible hours