Customer Support Representative (Dutch & English Fluency Required)

At TreviPay, we help clients grow by streamlining B2B payments through a combination of innovative technology, service expertise, and working capital to improve their customer’s experience and free up funding for growth. We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries. We specialize in payment and credit management for B2B companies across the globe, setting the stage for the future of omni-channel B2B payments by extending terms, handling invoicing and managing collections. We take care of our clients by taking care of their customers   Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. Fluent in Dutch (any additional European languages a plus) and have good written and oral English language skills. Duties and Responsibilities o   Display high productivity, program knowledge, expertise, sound decision-making, and proven ability to function autonomously. o   Provide primary support and solutions for customer inquiries through phone and email communications for internal and external customers. o   Provides complete resolution to customer inquiries and provides appropriate solutions for long-term customer satisfaction o   Delivers engaging customer interactions through various communication channels. o   Escalates involved or complex situations quickly and accurately to other team members, departments, or leadership o   Solid understanding of one or more programs based on team alignment. o   Proactively identify process enhancements that will improve department results and efficiencies. o   Function as a change leader by embracing change o   Flexible with tasks and hours to meet the department's and customers' needs. o   Supports TreviPay policies/procedures. o   Perform other duties as assigned by leadership. Qualifications o   Fluent in Dutch and have good written and oral English language skills. o   Ability to meet deadlines and adhere to SOP Policies o   Proven ability to assess, prioritize, and balance daily workload while using personal judgment with sound decision-making skills o   Good written and verbal communication skills o   Positive attendance, dependability, and reliability o   Proficient knowledge of Windows applications, including Outlook, Word, and Excel o   Proficient use of Saleforce/ Service Cloud o   Attention to detail o   1-2 Years of Experience o   High School / College Preferred