Customer Support Representative

We are looking for a second-level Technical Customer Support Representative to provide superior software support to our clients based in Germany. 
 

Responsibilities: 
 

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values 

• Provide support for incoming queries and issues related to the company’s proprietary software solutions PRO.FILE & Keytech 

• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved 

• Reproduce problems and create test cases in complex software setups 

• Adhere to established customer service and documentation standards 

• Solve and respond to support requests and escalate issues as required 

• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures 

• Execute various support tasks, including for example, performing installations and setting up applications 

• Two (2) or more years experience in customer-facing technical support or related field 

• Previous professional experience working directly with complex software (database and/or web-based, object programming) customers to troubleshoot software issues 

• Previous experience providing application / technical support of SaaS applications; experience with one or more Revalize applications preferred 

• Language proficiency (spoken and written) in German and English required.   

• Analytical thinking skills to investigate and solve problems 

• Experience in dealing with customers and communicate in a professional way 

Preferred skills and abilities: 
 

• Experienced in creating AI prompts 

• Experience in use of 3D CAD systems strongly preferred 

• Working knowledge of Salesforce and Atlassian Suite preferred 

• Thorough understanding of networking topologies & protocols preferred 

• Mac, iOS, and Android knowledge/experience preferred 

• Bachelor's Degree or equivalent preferred 

• Ability to excel in a high-paced ever-changing environment 

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. 

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.