Customer Support Representative (German-speaking)

Company Description

GlobalBet is the biggest independent B2B provider of virtual sports solutions, offering the most realistic and reliable virtual sports product to the industry. We create and develop new game experiences for millions of players worldwide by bringing together experienced people that combine creativity, innovation, and passion. Our team is growing, and we are looking for a Customer Support Representative (German-speaking) to join our team.

Key Responsibilities:

• First point of contact for our shops and customers regarding questions about betting, odds, and accounts
• Customer support via phone, chat, and email
• Assisting customers with deposits and withdrawals
• Providing basic technical assistance for minor issues
• Escalating complex cases to our 2nd Level Support team
• Contributing to an outstanding customer experience

Qualifications:

• Customer-first mindset and genuine enjoyment working with people
• Interest in sports and ideally some familiarity with sports betting
• Proficient German and English skills (must-have)
• Comfortable working with computers and digital tools
• Willingness to work in shifts, including weekends
• Team spirit and the ability to take initiative

Additional Information

We offer the chance of a versatile, demanding position in a dynamic family company with a startup mentality, in which you will receive an independent area of ​​responsibility and a high level of appreciation for your professional competence.

We also offer:

• Company and team events
• Ongoing training and further education
• An energetic atmosphere and opportunity to grow within and with the company

If you're a motivated and talented individual who's looking for an exciting new opportunity, you're ready to make a real impact in a growing company, and you have the skills and experience we're looking for, we want to hear from you. This role offers a chance to work with a dynamic and fast-paced team, while taking your career to the next level. We're excited to see what you bring to the table and look forward to the opportunity to learn more about you.

Please submit your CV in English, in PDF format.