Customer Support Representative - Front Office Assistant Full Time

Location: Warwick
Company: Fred Astaire Dance Studios®

Description

We are growing! Fred Astaire Dance Studios® - Warwick is excited to be adding to our team. We are currently hiring for a Customer Support Representative.

Do you enjoy making others smile, helping those around you, staying organized, and being part of a fast-paced environment? If so, we may have an excellent opportunity for you.

This role is crucial to our clients, team members, and overall studio experience. Each day, you will greet students, answer questions about their accounts and studio activities, and help keep information organized to ensure management and instructors succeed.

A love for people and the ability to build rapport is essential, as you will also speak with potential new clients and share how dance can positively transform their lives. If this sounds like the right fit, apply quickly—we are looking to welcome our newest team member as soon as possible!

Who We Are

At Fred Astaire Dance Studios®- Warwick our mission is simple:
Enriching lives – physically, mentally, emotionally & socially, through the positive, transforming power of dance.

Founded in 1947 on Park Avenue in Manhattan, we have grown into a franchise network of more than 180 studios worldwide, serving over 25,000 students. We are proud to carry forward the legacy of Mr. Fred Astaire by fostering an environment of kindness, warmth, and fun.

From wedding dances and social lessons to group classes and national competitions, Fred Astaire Dance Studios® has something for everyone. Our students stay with us not only for the high-quality instruction but also for the welcoming, supportive community they experience from the moment they walk through our doors.

Responsibilities

• Greet and welcome guests as soon as they arrive at the studio
• Answer, screen, and forward incoming phone calls
• Maintain a tidy and presentable reception area with necessary materials (pens, forms, brochures, etc.)
• Provide accurate information in person, over the phone, and via email
• Receive, sort, and distribute daily mail and deliveries
• Update calendars and assist with scheduling meetings
• Support management with clerical tasks such as filing, photocopying, transcribing, and faxing
• Assist students and team members with account or event-related inquiries

Requirements

• Previous customer service or administrative experience preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Friendly, professional demeanor and a passion for working with people

✨ Join our team and help us continue spreading the joy of dance!

Requirements

• Professional attitude and appearance
• Basic experience with Microsoft Word, Excel, Publisher, Etc...
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service Skills