About Avive:
Avive Solutions, Inc. (https://avive.life) is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.
Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced – yet still accessible – hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.
Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! https://www.youtube.com/watch?v=2p4zfOWo62E
Learn more about working at Avive: https://avive.life/careers/
About the Role:
Avive Solutions is seeking a Customer Support Representative to join our growing Customer Experience team. Our support team plays a critical role in delivering exceptional service to customers who rely on Avive’s life-saving technology.
In this role, you will assist customers with both hardware and software-related questions, troubleshoot issues, and ensure timely resolution of support requests. You will interact with customers across multiple channels including phone, email, and chat, using tools such as Zendesk and Salesforce.
We are looking for someone who is customer-focused, technically curious, and excited to work in a fast-paced startup environment where collaboration and problem-solving are key.
What you'll do:
Customer Support
Who you are:
4 + years of experience in customer support, technical support, or help desk environments.
Experience troubleshooting hardware and/or software products.
Familiarity with support tools such as Zendesk, Salesforce, or similar systems.
Experience managing customer cases, support tickets, and follow-up communications.
Strong written and verbal communication skills with a customer-first mindset.
Curious, eager to learn new tools and technologies, and thrives in an environment where processes evolve quickly.
Energized by Avive’s mission and excited to help deliver a best-in-class support experience that saves lives.
Bonus Points For:
Experience working with a connected hardware + software platform is a plus.
Familiarity with RMA or device replacement workflows.
Experience working in a startup or high-growth environment.
Experience supporting enterprise, public sector customers, SLED, and commercial customers
Equal Employment Opportunity
It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.
Anticipated starting salary: $70,000
