Startup Jobs
Post a Job
ISTA Personnel Solutions

Customer Support & Office Administrator - EST Hrs (Remote)

Remote

AI overview

Manage customer service inquiries and administrative support while working EST hours remotely for a US-based client in the security sector.

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the security sector, who is urgently seeking a Customer Service Agent and Administrator. The role includes handling inbound and outbound calls, assisting clients with inquiries, and completing general administrative and data-entry tasks.

PLEASE NOTE:

  • Working Hours: This role requires you to work EST hours: 
  • Mon - Thursday from 8:30 am to 6:30 pm EST (currently this is 15h30 pm to 01h30 am South African time - subject to change in accordance with daylight savings in the United States).
  • Fri from 8:30 am to 1:30 pm EST (currently this is 15h30 pm to 20h30 pm South African time - subject to change in accordance with daylight savings in the United States).
  • Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
  • Work Environment: This is a fully remote working role.

Job Responsibilities:

  • Manage inbound and outbound calls.
  • Respond to customer inquiries and provide accurate information.
  • Follow up on outstanding requests or issues.
  • Assist with scheduling and service-related support.
  • Perform general office administration and maintain accurate records.
  • Capture and update data in internal systems.

Requirements

  • Experience in customer service or administrative support.
  • Strong communication and organizational skills.
  • High attention to detail and accuracy.
  • Comfortable with call handling.
  • Friendly, professional phone manner and proactive attitude
  • Strong attention to detail and ability to multitask
  • Confident with computers, including MS Office and Outlook

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

Website LinkedIn
View all jobs
Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Office Administrator Q&A's
Report this job
Apply for this job