Nextdoor (NYSE: KIND) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com.
At Nextdoor, we are committed to providing outstanding support to our vast network of neighbors. We've established various communication channels to enable our community members to connect with each other, seek help, and receive prompt, high-quality responses.
As the Customer Support Manager focusing on digital publishing, you will be a crucial part of our global partner operations team. Your responsibilities will include providing front-line support to our publishing partners, guiding them through product use, insights, and issue resolution. You will execute and optimize support workflows tailored for digital publishing, ensuring our partners have a seamless experience.
Overall, the Customer Support Manager position at Nextdoor is a challenging and rewarding role that offers the opportunity to make a significant impact on our community.
At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees.
In this role, you’ll collaborate closely with external BPO teams to analyze operational processes and escalation procedures, brainstorm and implement innovative solutions, track performance metrics to enhance operational efficiency, and play a pivotal role in the frontline agent experience.
In addition, you will be responsible for:
Compensation, benefits, perks, and recognition programs at Nextdoor come together to create our total rewards package. Compensation will vary depending on your relevant skills, experience, and qualifications. Compensation may also vary by geography.
The starting salary for this role is expected to range from $90,000 to $115,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role.
When it comes to benefits, we have you covered! Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care.
At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we serve. We encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.
For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Support Manager Q&A's