Customer Support Manager

About NetVendor 

NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust. 
 
About the Role 

As a Customer Support Manager at NetVendor, you will serve as one of the primary points of contact for our clients, building strong relationships while managing their day-to-day needs and ensuring their success with our platform. You will collaborate across internal teams to resolve issues, align client expectations with company capabilities, and drive client retention through proactive support and strategic problem-solving.  
 
This role requires someone who thrives in a fast-paced, metric-driven environment and can balance multiple priorities while maintaining exceptional service standards. You will also play a key role in analyzing compliance data and working cross-functionally to improve outcomes and deliver successful project implementations. If you are solutions-oriented, enjoy building relationships, and excel at turning challenges into opportunities, this role is for you. 

Essential Functions 

• Manage day-to-day communication with our clients and collaborate with internal teams as needed to process client requests 

• Build relationships with our clients to ensure NetVendor is providing the right support to retain clients 

• Maintain and grow client relationships while ensuring their needs are met effectively 

• Address and resolve any issues or concerns that arise, ensuring satisfaction and smooth operations 

• Manage client expectations and align them with company capabilities to ensure realistic goals and successful outcomes 

• Work closely with other departments to gather information and ensure projects are delivered successfully 

• Analyze reports to pinpoint factors contributing to low compliance, with the objective of enhancing overall compliance rates 

• Additional responsibilities as assigned 

Requirements 

• Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook 

• Basic level of experience with email and chat technologies 

• Solutions oriented with strong and creative critical thinking skills 

• Able to troubleshoot, problem solve, make logical decisions, and set priorities 

• Able to work effectively under pressure 

• Ability to work in a fast-paced, metric-driven environment with the ability to multi-task 

• Strong written and verbal communication skills 

• Strong presentation skills, critical thinking skills, and the ability to work independently 

• Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc. 

Education/Experience 

• High School diploma or GED 

• 1-2 years of Customer Service experience 

NetVendor’s Benefits Package

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Free basic life insurance
• Generous paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program