Customer Support Manager

Do you have a passion for customer service and a knack for leadership? We're searching for a Customer Support Manager on behalf of our partner to lead our international teams in Turkey, India, and English-speaking markets. You'll be a key player in our success, empowering your Team Leaders and helping shape the future of our customer experience.

What you'll be doing:

• Empowering Leaders: You'll directly manage Team Leaders, helping them develop their skills and build successful teams.
• Driving Excellence: You'll use data and your expertise to improve performance and set new standards for exceptional customer service.
• Shaping the Future: You'll be a self-starter who takes ownership and drives strategic improvements in a dynamic, global environment.

Requirements

• A minimum of 2 years of experience in a managerial or senior leadership position within the realms of Customer Support, Service, or Call Center operations.
• A demonstrated history of leading multi-geo teams, preferably those that include Turkey, India, or English-speaking markets.
• Experience in directly managing Team Leaders or Supervisors.
• A robust understanding of customer service KPIs and proficiency in influencing them effectively.
• Exceptional communication, leadership, and coaching capabilities.
• Proficient in working with data, analyzing performance metrics, and making informed, data-driven decisions.
• Fluent in English, both written and spoken. Knowledge of Turkish, Indian, or Russian languages is an added advantage.
• Experience with support tools such as Intercom, Slack, Google Workspace, and others.
• Self-motivated, proactive, and adaptable in a high-energy, dynamic work environment.
• A strong sense of responsibility and ownership, coupled with the ability to drive meaningful change.

Benefits

• Remote work opportunity.
• Learning opportunities.
• Annual days off & sick leaves availability.
• Virtual monthly global gatherings and team activities.
• Competitive remuneration.