Customer Support Manager (French Speaking)

• Mastering the Inbox: Expertly handling a high volume of support requests via email and chat. You maintain our high standards for speed and precision without ever needing to pick up an inbound phone call.

• Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.

• Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.

• Optimizing the Journey: Proactively identifying gaps in our current workflows and contributing to process improvements that make our team faster and our clients happier.

• Creating Expert Content: Translating your front-line insights into FAQ articles and video tutorials that empower thousands of users to self-serve effectively.

• Cross-Functional Collaboration: Fluent translation of market-specific needs into actionable feedback for our Product and Sales teams in both English and French.

• Linguistic Excellence: Native or C1-level fluency in French PLUS English.

• Proven Experience: At least 2+ years in Customer Support or Client Success within a SaaS environment, with a track record of handling complex queries.

• Stakeholder Management: You are comfortable and professional when communicating with corporate HQ contacts and senior stakeholders.

• Exceptional Communication: You possess a high "written EQ"—you can deliver technical news or instructions in a way that is clear, professional, and warm.

• Presentation Authority: You are a confident public speaker who can lead engaging virtual sessions for large or high-profile groups.

• A Process-Oriented Mindset: You naturally look for ways to do things better, not just faster.

• Technical Intuition: You enjoy the "detective work" of technical troubleshooting and can navigate platform configurations with ease.

• Hospitality Passion: You understand the unique pressures of the travel and hotel industry.

• Working in a global, diverse, and collaborative team. 

• Flexible working hours that allows you the freedom to shape your work-life.

• Remote-friendly environment.

• On-going career development, training, and coaching.

• Six days for learning & development. 

• Celebrate in style at our team events (in-person and virtually). 

• Social benefits and perks based on location.

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.