Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make techworld easy - one customer at a time.
As a Customer Success Manager, you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.
Your Day-to-Day
Support NordVPN customers via live-chat. No phone calls over here!
Troubleshoot tech issues and help with billing inquiries.
Make customers happy by resolving their concerns.
Turn users into fans through top-notch support.
Bring empathy, patience, and a positive vibe to every interaction.
What We Expect From You
Fluency in English.
Basic know-how of Windows/MacOS.
Confidence in multitasking and providing technical support.
A calm, customer-first mindset - even under pressure.
Positive, proactive, and motivated attitude.
Ability to work rotating day and evening shifts full-time.
Ability to come to our office in Lviv once every couple of months.
What You Will Take From Us
Smooth start in tech with onboarding & mentorship.
Work with world-known products & smart tools.
Flexible shifts for students.
Possibility to work remotely.
Clear growth path - move into Product, AI, Marketing & more.
Fun team, regular events & team building activities.
Salary from $750/month (plus performance bonus up to $300 /month) + annual salary reviews.
Health insurance & plenty of extra perks.
