Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make tech-world easy - one customer at a time.
As a Customer Success Manager, you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.
Your Day-to-Day
Support NordVPN, Surfshark or Saily customers via live-chat. No phone calls over here!
Troubleshoot tech issues and help with billing inquiries.
Make customers happy by resolving their concerns.
Turn users into fans through top-notch support.
Bring empathy, patience, and a positive vibe to every interaction.
What We Expect From You
Fluency in English.
Basic know-how of Windows/MacOS and/or Android/Apple.
Confidence in multitasking and providing technical support.
A calm, customer-first mindset - even under pressure.
Positive, proactive, and motivated attitude.
Ability to work in day, evening or night shift 32 hours/week or 40 hours/week.
Ability to work on-site from our office in Vilnius.
To be considered, non-citizen applicants must already hold the necessary legal authorization (a valid permit) to work in Lithuania.
What We Offer
Smooth start in tech with onboarding & mentorship.
Work with world-known products & smart tools.
Variety shifts for students & night owls alike.
Office in Cyber City + option to work from home twice a week.
Clear growth path - move into Product, AI, Marketing & more.
Fun team, regular events & team building activities.
Gross salary - 1200 - 1680 EUR/month (base salary 1200 EUR/month plus performance bonus up to 480 EUR/gross) + annual salary reviews.
Health insurance & plenty of extra perks.
