Customer Support Lead (Onsite, Brno, Czech + English)

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Deliver engaging and interactive training sessions using modern methodologies and tools
• Develop and update training materials across various formats (presentations, manuals, e-learning)
• Monitor participants’ progress and provide feedback to support continuous development
• Collaborate closely with operational teams to ensure a smooth handover from training to live environments
• Maintain up-to-date knowledge of client processes, tools, and products
• Evaluate training outcomes and implement improvements based on feedback and performance metrics

Requirements

• Previous experience in training delivery and/or soft skills development is an advantage
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
• Independent and organized work style with strong attention to detail
• Ability to manage time effectively and prioritize tasks
• Fluent Czech (C2) and good command of English (B2)
• Willingness to work on-site in Brno (relocation or daily commute required)

Benefits

• Meal vouchers (CZK 123.90 in your salary per working day)
• Benefit card (CZK 1940 per month)
• Performance-based bonuses that recognize and reward your contributions.
• Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages.
• Competitive referral bonus program for recommending qualified candidates.
• A fair and people-centric work environment, supported by transparent corporate governance.
• Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports.
• A clear path for career growth within a dynamic, multicultural, and multinational organization
  
  Is IT in your DNA?