Since its launch in 2015, Tonsser has become the leading football app and platform for young players, focusing on creating equal conditions and opportunities for players to unlock their potential. After building a thriving community in the Tonsser app and across social media, we are now locked in on international expansion in Europe and out of Europe for 2025 and 2026.
As we work to add more value, give visibility and provide more opportunities for youth players in France, England and the Netherlands, Tonsser is looking for customer experience Interns for various missions.
The Job
In this internship, you will become part of the Customer Experience team, with a focus on User Support and Engagement. Your main task will be to solve the support tickets our users submit through the app.
The internship will yield invaluable experience in communicating with users, understanding them and sharing insights and learnings to improve the product. User Support will always take priority.
Finally, if the user support is under control, you might work on our in-app content, which aims to increase user engagement and retention.
All internships are, by default, unpaid.
Start Date: Ongoing Recruitment
Length: 2 months
Your colleagues say you are:
Ambitious
Curious by nature
A people person
Entrepreneurial
Reliable beyond compare
Problem-solver
Unafraid to float ideas
Your mother says you are:
Competitive, but kind
Dedicated, and sees things through
High performer, but always humble
You can say "yes" to the following:
Fluency in written and verbal English is critical for day-to-day communication
Verbal and written fluency in French
Understands the culture of French youth football
You can work approximately 40 hours a week
You're looking to gain:
Career experience
Personal development of both hard and soft skills
Tools and workshops to improve your professional profile
The chance to attend talks, Meet Ups
Experience with top-tier su and engagement tools
Client-facing experience on B2C levels (players, coaches, and clubs)
About Tonsser
Offices in Paris, Berlin and HQ in Copenhagen
Backed by international investors, top level football players and founders of companies like Spotify, Booking.com, Peakon, Vivino ...
Being part of Tonsser means you're working on something very exciting: Shaping the future of football. Through technology we've seen a way to impact how new talents can be empowered and discovered; we're changing the game of football by placing the power where it belongs: in the hands of the 265 million performers of the sport. For the football players to be in control, they need their own football identity.
That's why we've built an app empowering football players to showcase their achievements and determine their success.
Curious to know more about us?
