Customer Support | Healthcare Account | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Check and confirm daily admissions to ensure proper documentation and workflow.

• Gather and enter patient intake information accurately, maintaining confidentiality and compliance with HIPAA regulations.

• Monitor and track incoming referrals from various sources to ensure timely follow-up and processing.

• Review and validate diagnosis codes (ICD codes) to ensure accuracy for billing and clinical documentation.

• Communicate regularly with the Intake Manager to address issues, updates, and support overall intake operations.

• Assist in coordinating tasks related to both pre-admission (e.g., insurance checks, documentation) and post-admission follow-up.

Requirements

• At least 6 months BPO experience handling US Healthcare Insurance

• Knowledge with ICD codes is a plus
• Excellent verbal & written English skills
• Amenable working onsite in Mandaluyong
• Willing to work night shifts

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives