Customer Support & Fulfillment Assistant

AI overview

Join our team to ensure smooth order fulfillment by processing refunds and managing shipping labels while delivering excellent customer service through effective communication.

About the Role

We’re looking for a reliable and detail-oriented Customer Support & Fulfillment Assistant to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You’ll play a key part in ensuring smooth order fulfillment and excellent customer service.

Key Responsibilities

Process refunds for online orders accurately and promptly
Generate and manage shipping labels for outgoing packages
Answer customer phone calls with professionalism and clarity
Maintain accurate records and follow internal procedures
Collaborate with team members to ensure timely order resolution

Requirements

Excellent English communication skills (spoken and written)
Clear speaking voice with minimal accent
Strong attention to detail and organizational skills
Stable, high-speed internet connection
Ability to follow instructions and work independently

Preferred Qualifications

Previous experience in eCommerce, customer service, or logistics
Familiarity with online order platforms and shipping tools