Customer Support for DTC Company (US-Based, Remote)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

We are seeking a Customer Support Specialist to assist customers and ensure a smooth, positive experience with our niche bone broth product. This role is ideal for someone who is detail-oriented, empathetic, and enjoys helping customers solve problems.

Key Responsibilities:

• Respond to customer inquiries across email, chat, and potentially phone in a timely and professional manner
• Assist with order-related questions, product information, shipping updates, and basic troubleshooting
• Escalate complex or sensitive cases to the appropriate team member when necessary
• Maintain a high standard of customer experience and satisfaction
• Accurately document customer interactions and resolutions in the system
• Identify common questions or recurring issues and share feedback to help improve processes and FAQs
• Collaborate with internal teams (operations, fulfillment, product) when support is needed to resolve customer concerns

Requirements

• Fluent English (native-level proficiency preferred)
• 2+ years of experience in customer support
• Strong written and verbal communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to remain calm, empathetic, and professional in high-pressure situations
• Availability to work within Eastern Time zone hours
• Work Schedule: Full-time, 40–50 hours per week

Benefits

• Full-time
• Competitive Salary
• Work From Anywhere