Customer Support for DTC Beauty and Wellness Company (US-Based, Remote)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is looking for a reliable, detail-oriented Customer Support Agent to support our growing global customer base. You’ll be the frontline voice of the brand—handling inquiries, resolving issues, and ensuring a high-touch customer experience across all support channels.

Key Responsibilities:

• Respond to customer inquiries via email and live chat (primary channels)
• Handle order-related issues: shipping, returns, refunds, exchanges
• Assist with product questions and general brand inquiries
• Troubleshoot customer issues and escalate when needed
• Maintain accurate documentation and internal notes
• Follow CS workflows, macros, and brand tone guidelines
• Meet response time and customer satisfaction targets

Requirements

• 2-3 years of customer support experience (e-commerce or DTC preferred)
• Strong written English communication skills
• Comfortable using support tools (e.g. Gorgias, Zendesk, Intercom, or similar)
• Detail-oriented, organized, and calm under pressure
• Reliable internet connection and quiet work environment
• Willing to work US-aligned hours

Nice to Have

• Experience in beauty, skincare, wellness, or supplements
• Familiarity with Shopify or order management systems
• Experience supporting international customers

Benefits

• Full-time

• Competitive Salary
• Work From Anywhere