dubizzle group
Customer Support Executive
TLDR
Enhance customer satisfaction by effectively managing client communications through multiple channels and resolving issues while generating sales leads.
- Communicating with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter & instgram) providing product and service information and resolving product and service problems.
- Generating sales leads that develop into new customers
- Improve customer service experience and help create engaged customers
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Maintain an orderly workflow according to priorities
- Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.
dubizzle group operates as a prominent online marketplace in the MENA region, connecting buyers and sellers across various categories, from real estate to vehicles and services. Its user-friendly platform empowers individuals and businesses to easily navigate local transactions, making it an indispensable resource for commerce in the area.
Customer Service