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dubizzle group

Customer Support Executive

Cairo , Egypt
full-time

AI overview

Enhance customer interactions across multiple platforms, analyze service efficiency, and ensure resolution ownership while onboarding new customers.
  • Communicating with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter & instgram) providing product and service information and resolving product and service problems.
  • Generating sales leads that develop into new customers
  • Improve customer service experience and help create engaged customers
  • Take ownership of customers issues and follow problems through to resolution
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Maintain an orderly workflow according to priorities
  • Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.
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