Customer Support Engineer

TLDR

Support a rapidly growing customer base by managing tickets, creating user documentation, and automating responses with AI agents.

Vapi (/ˈwɑːpi/):

  • We’re creating the shift to voice as humanity’s default interface.

  • We’re the most configurable platform for deploying voice agents.

  • We’re grown to 400,000 developers in 20 months, adding 2,000+ every day.

  • Try talking to Vapi now!

Why We’re Hiring This Role:

  • We get a ticket every 7 minutes.

  • We’re hiring a cracked cse to show our customers more love.

What You’ll Do:

  • 30 Day: Ramp to 50 tickets a day.

  • 60 Day: Write docs and educate users on building SOTA voice agents.

  • 90 Day: Automate 30% of your tickets with AI agents.

Who You Are:

  • You’ve worked at an early startup.

  • You’ve been a CSE at a company we admire.

  • Bonus: You’ve built your own startup.

Why Vapi:

  • Generational impact: Build human interface for every business.

  • Ownership culture: 90% of company is previous founders.

  • Kind team: The founders Jordan and Nikhil are Canadians.

  • Tier-1 Investors: YC, KP seed, Bessemer series A.

What We Offer:

  • Real stake: We offer competitive salary and excellent equity ownership.

  • Comprehensive health coverage: medical, dental, and vision plans.

  • Team love: We love hanging out and do quarterly offsites.

  • Flexible time off: take what you need.

  • More: catered meals and stipends for transportation, gym, conferences & coaching!

Benefits

Flexible Work Hours

Flexible time off: take what you need.

Free Meals & Snacks

More: catered meals and stipends for transportation, gym, conferences & coaching!

Health Insurance

Comprehensive health coverage: medical, dental, and vision plans.

Stock Options

We offer competitive salary and excellent equity ownership.

Vapi is building a highly configurable platform that empowers developers to deploy voice agents, driving a fundamental shift towards voice as the default interface for human interaction. With a rapidly growing community of over 400,000 developers in just 20 months, Vapi is at the forefront of this transformative technology.

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Salary
$90,000 – $190,000 per year
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