Customer support Engineer (Java)

We are looking for an experienced Customer support Engineer (Java) with software and system engineering skills!

The ideal candidate will be responsible for the reliability of our software while working in a dynamic environment, driven by customers' requirements.

Our teams work with agile development methodologies and use the latest technology.

Be a part of G+D Netcetera, the market leader in 3DS in the DACH region, committed to enhancing the security of online credit card payments and ensuring reliable processing of payments for consumers. We are operating a high availability, service-oriented architecture with 50+ applications over multiple datacenters.

Join us and be part of a client-oriented culture and a fast-growing community with ambitious plans.

 Your tasks

• Working on numerous Java Spring applications running on many hosts on multiple environments
• Working with customers on new requirements and change requests
• Incident response to diagnose and address customer concerns
• Continuous Improvement of the architecture, build, deployment- and monitoring process
• Migration of all services into cloud-enabled services
• Providing knowledge transfer to the 1st level support team for operational topics

Requirements

Your profile

• 4+ years of experience in the development and deployment of applications (Java, Spring, Linux)
• Solid analytical and troubleshooting skills
• DevOps engineering skills (deployments, release management, operations) and experience with relational databases and SQL
• Fluent in English (written and spoken)
• Bachelor's or Master's degree in computer science or software engineering or relevant field

Benefits

• Flexibility: Adjust your time to work efficiently, be it working hours, part-time options, home office, or unpaid leave

• Extra vacation days: Need to take some extra time off? With us, you have the possibility to activate 5 additional paid days per year on top of your vacation plan

• Private health & Family Insurance: The company policy covers a private health insurance plan for you and your family

• Yearly Education Fund: We strongly believe in continuous development and would love to see you enrich your knowledge. Every Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures or long-term education

• Meals & Snacks: Enjoy a lunch allowance each working day, free fruit and drinks in the office

Discover more benefits