This role involves troubleshooting customer issues and directly contributing to customer success in a dynamic support environment, collaborating with global teams and leveraging technical skills.
Contentful’s Customer Support Engineers are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.
Working directly with our customers, our Customer Support Engineers help identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues. Contentful’s Global Support team is a diverse group located around the world, recognized for their commitment to customer success and positive outcomes (2025 SILVER STEVIE® WINNER for Contact Center of the Year - Technology Industries). By working closely with our Engineering and Customer Success teams, our Customer Support Engineers give our customers confidence that their needs are represented and addressed.
Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; Customer Support Engineers play a vital role in enabling their success by resolving the issues which they run into both efficiently and effectively. Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what” and do so with empathy.
This role is based out of Denver, CO, with working hours of 7a - 4p MST. The Customer Support team goes into our beautiful office in downtown Denver once a week.
The application deadline is 03/23/2026
Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Colorado Salary: $87,000-$117,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [email protected] with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Equity Compensation
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Health Insurance
Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
Home Office Stipend
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
Learning Budget
Use your personal annual education budget to improve your skills and grow in your career
Other Benefit
A monthly communication stipend and phone hardware upgrade reimbursement.
Paid Parental Leave
Company paid parental leave to care for and focus on your growing family
Paid Time Off
A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
Wellness Stipend
An annual wellbeing stipend to care for your physical, financial, or emotional health
Contentful builds a digital experience platform designed for modern businesses that need to deliver engaging and personalized content at scale. It empowers marketers and developers to leverage composability and native AI capabilities for dynamic personalization and automated content delivery. With its advanced tools, Contentful fuels next-generation digital experiences across various brands and channels, catering to over 4,200 organizations globally.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Support Engineer Q&A's