As the Operations Specialist - Email in the Customer Support Department, they will manage all email-based customer support interactions. They will handle incoming and outgoing emails, resolve customer inquiries and issues, and ensure a seamless and positive customer experience.

Essential Job Functions

Own and manage a portfolio of top brands in the Restaurant Industry worldwide.
Work with the top brands to understand their needs and help them with the rollout schedule of our solution across their hundreds of locations.
Coordinate with partners such as POS companies and third-party platforms such as Uber Eats and DoorDash.
Set and track account delivery volume and performance.
Engage with your portfolio to understand opportunities for operational improvement. Relay those opportunities to your leads to help build better features and products.
Act as the customer’s point of contact, handling inquiries, resolving high-level escalations, and providing solutions promptly.
Someone who can take full, end-to-end ownership and responsibility of the accounts they are working on and ensure their requirements are met.

Requirements

3-5 + years of experience in Project Management and handling large partnerships.
Experience in handling US customers will be an added advantage.
Sharp candidate with technical skills and ability to multi-task.
Strong Attention to detail, organized and analytical, excellent communication and interpersonal skills.
Knowledge of CRM software like Salesforce, etc.
Excellent communication skills – both verbal and written.
Business acumen with a problem-solving attitude.
Someone who thrives in a very fast-paced, quickly evolving environment.
Ready to work in India on the night shift with rotational off (5 days working). Candidates must have their own system/work setup for remote work.

Benefits

Competitive salary
Awesome work environment at a company with a huge vision

Customer Support - Email Specialist

TLDR