Customer Support - Email Specialist

As the Operations Specialist - Email in the Customer Support Department, they will manage all

email-based customer support interactions. They will handle incoming and outgoing emails,

resolve customer inquiries and issues, and ensure a seamless and positive customer

experience.

Essential Job Functions

• Own and manage a portfolio of top brands in the Restaurant Industry worldwide.
• Work with the top brands to understand their needs and help them with the rollout schedule of our solution across their hundreds of locations.
• Coordinate with partners such as POS companies and third-party platforms such as Uber Eats and DoorDash.
• Set and track account delivery volume and performance.
• Engage with your portfolio to understand opportunities for operational improvement. Relay those opportunities to your leads to help build better features and products.
• Act as the customer’s point of contact, handling inquiries, resolving high-level escalations, and providing solutions promptly.
• Someone who can take full, end-to-end ownership and responsibility of the accounts they are working on and ensure their requirements are met.

Requirements

• 3-5 + years of experience in Project Management and handling large partnerships.
• Experience in handling US customers will be an added advantage.
• Sharp candidate with technical skills and ability to multi-task.
• Strong Attention to detail, organized and analytical, excellent communication and interpersonal skills.
• Knowledge of CRM software like Salesforce, etc.
• Excellent communication skills – both verbal and written.
• Business acumen with a problem-solving attitude.
• Someone who thrives in a very fast-paced, quickly evolving environment.
• Ready to work in India on the night shift with rotational off (5 days working). Candidates must have their own system/work setup for remote work.

Benefits

• Competitive salary
• Awesome work environment at a company with a huge vision