Customer Support Consultant
TLDR
The Customer Support Consultant plays a key role in improving the healthcare experience for Australians through proactive support and collaboration with internal teams.
The perks behind the work
Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry.
In addition to an array of growth opportunities, we also offer:
A hybrid workplace that offers flexibility to balance work and life
A vibrant social calendar of events, quarterly team-building activities and more
Unlimited coffee and snacks, and a subsidised vending machine in our Perth office
Awesome discounts and salary packaging options through our benefit partner, Maxxia
Access to learning resources to develop your personal and professional skills
Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
Extra leave so you can recharge and focus on your wellbeing
Support for you when it comes time to grow your family with paid parental leave
We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2025/26.
Diversity and inclusion
At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.
Benefits
Flexible Work Hours
A hybrid workplace that offers flexibility to balance work and life
Free Meals & Snacks
Unlimited coffee and snacks, and a subsidised vending machine in our Perth office
Salary packaging options
Awesome discounts and salary packaging options through our benefit partner, Maxxia
Paid Parental Leave
Support for you when it comes time to grow your family with paid parental leave
Paid Time Off
Extra leave so you can recharge and focus on your wellbeing
Wellness Stipend
Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
Healthengine builds a comprehensive healthcare marketplace that empowers Australians to easily find and connect with primary care providers. Our platform serves as a critical bridge between patients and healthcare services, simplifying access and enhancing the overall healthcare experience.