Customer Support Associate
TLDR
Provide superior software support for clients while troubleshooting technical issues and ensuring high-level customer satisfaction.
We are looking for a Customer Support Associate to provide superior software support to our clients.
This is a full-time position.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the company’s proprietary software solutions
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to first-level support requests and escalate issues as required
- Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
Required Skills & Abilities
- Both German and English language proficiency (spoken and written)
- Experience in use of 3D CAD systems
- Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
- Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
- Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
- Strong interpersonal and communication skills
- Ability to be consistently productive while working remotely
- Ability to excel in a high-paced ever-changing environment
Preferred skills and abilities:
- Working knowledge of Salesforce preferred
- Understanding of networking topologies & protocols
All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.
Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.
Revalize empowers manufacturing businesses with innovative solutions that enhance design, modeling, development, and sales across the entire manufacturing value chain. With a focus on AI-driven technology, we provide industry-leading CPQ, PLM, and design tools that turn data into opportunity, helping our customers accelerate the journey from idea to cash.